We are not the largest agency, but we treat "still being here when it goes wrong" as the minimum standard. In this industry, the genuinely scarce thing has never been the ability to get a student out of the country.
AU Educate started in 2008 from a small Sydney office doing nothing but admissions. The turning point came in our third year. A student we had already placed received a notice about his attendance, panicked, and went first to the agency that had originally handled his application. Their answer was that the admissions work had finished.
By the time he found his way back to us, four days of a twenty-working-day appeal window remained. We filed on the last day and, by good fortune, his enrolment was saved. What that taught the whole team was that the real value in this work sits after something has gone wrong.
From then on we made problem solving a separate service line, and set an internal rule: any student who has worked with us can come back with a problem at any point before they graduate, however long it has been.
Eighteen years on we have worked with more than nine thousand students. Some got into the Group of Eight, some came back from the edge of exclusion, and some ultimately chose to go home — we count all of those as the job done, because in each case the student understood the choice they were making.
Founded in Sydney's CBD with three consultants.
Dedicated problem-solving service established — among the first Chinese-language practices to offer appeals systematically.
Melbourne office and teaching centre open; tutoring becomes a separate operation.
Four offices, and more than 9,600 students supported in total.
These are not marketing lines. They are internal standards, and every consultant signs off on them when they join.
We do not produce, alter or lodge false documents of any kind: bank statements, employment letters, transcripts or references. If a plan only works on fabricated evidence, we will tell you the plan does not work rather than help you take the risk. The consequences of PIC 4020 fall on the student for three years, sometimes ten. Nobody should be paying that price for our sales figures.
Nobody can guarantee admission, a visa grant or a successful appeal. What we give you is a realistic range based on comparable cases, plus a fallback where the odds are not good. If we cannot take your matter on, we will say so and point you to the kind of organisation that can — a migration lawyer, a counselling service, or your institution's student advocacy office.
Our fees and third-party costs (visa charges, medicals, certification, testing) are listed separately in the agreement. Third-party costs are paid by you directly to the relevant body — we neither collect them nor add a margin. For admissions, most institutions pay commission and there is no separate student fee; we explain this before you engage us, including which institutions we hold agreements with.
The consultant you meet when you engage us is the person who runs your case. We do not operate the model where a salesperson signs you up and an assistant does the work. Where a consultant takes leave or moves on there is a formal handover, and you are told who is now responsible. You can ask to change consultant at any time without giving a reason.
Twenty-plus full-time consultants and around sixty contracted tutors. Below are the leads for each service line.
Founder · Registered migration agent
A registered migration agent with 18 years in the field, handling the complex visa work — review after refusal, responding to cancellation, and re-applications where there is compliance history. LLM, University of Sydney.
Director of Admissions
Leads undergraduate and postgraduate admissions, with detailed knowledge of Group of Eight entry policy and how institutions tier overseas qualifications. Previously six years in an Australian university's international admissions office.
Head of Student Affairs & Appeals
Works exclusively on course progress, attendance, academic misconduct and transfer appeals. More than four hundred matters handled, with close knowledge of the internal processes and policy language of the major institutions.
Director of Teaching
Oversees HSC, VCE and university tutoring, including tutor recruitment and curriculum development. MEd, UNSW, and nine years teaching in Australian secondary schools.
Schools & younger students
Handles school applications, selective and independent school test preparation, guardianship and accommodation for students under 18, and long-term relationships with homestay families.
Vocational education & arrival services
Covers TAFE and VET course planning and progression into degrees, and coordinates arrival support — airport pickup, accommodation, bank accounts — plus guidance on rental and workplace rights.
In Australia, providing immigration assistance is a regulated activity. Verifying that whoever you engage holds the right credentials is the simplest and most effective thing you can do to protect yourself.
All visa work at this practice is carried out by a registered migration agent. Each agent holds a unique registration number that can be looked up on the public register. Ask us for it and check it yourself — a legitimate agent will not be evasive.
We hold formal recruitment agreements with our partner institutions. We will tell you which institutions we have agreements and commission arrangements with, so you can judge whether our recommendation carries any interest.
Every tutor and consultant who works with students under 18 holds a current check for their state, reviewed periodically.
Student information is managed in line with Australian privacy law and used only for the matters you engage us on. We do not provide your personal information to any third party without your written consent, and never use it for marketing.
Please book ahead so we can have the right service lead available.
Level 12, 88 George Street
Sydney NSW 2000
Hours Mon–Fri 9:00–18:00
Services All services · teaching centre
Level 8, 120 Collins Street
Melbourne VIC 3000
Hours Mon–Fri 9:00–18:00
Services All services · teaching centre
Level 5, 200 Adelaide Street
Brisbane QLD 4000
Hours Mon–Fri 9:00–17:30
Services Admissions · visas · problem solving
Room 1808, 100 East Nanjing Road
Huangpu District, Shanghai
Hours Mon–Sat 9:30–18:30
Services Admissions advice · pre-departure
Every service can be delivered remotely — video meetings, electronic agreements, documents submitted online. A significant share of our students never visit an office at all. Just book an online consultation; time zones can be arranged around.
The first consultation is free, with no selling and no pressure to sign.